Businesses improving service quality using Orbitz Review Scraping for unbiased experience insights

Tue, 04 Nov 2025 10:57:14 +0000

The travel industry operates in an era where customer voices shape business survival. Guest feedback on platforms like Orbitz contains more than ratings—it holds operational intelligence that separates thriving properties from declining ones. Most hospitality businesses track their scores but fail to decode the underlying patterns driving those numbers. A mid-sized hotel operator across the Southwest faced this exact challenge: consistent ratings but vanishing loyalty. Orbitz Review Scraping became their answer to understanding what guests truly valued beyond surface-level satisfaction metrics.